Guest Compendium

GUEST INFORMATION

  • MOTEL RECEPTION HOURS
    Reception is open daily from 7:30am to 7:30pm. Should you need to contact us after 7:30pm please phone 07 866 5500 or mobile: 027 8665 500.

  • CHECK-OUT 
    Check-out time 10:00am. If you wish to leave earlier than 7:30am, please settle your account the night prior to departure, lock your room on departure and leave the key in your room on the dining table. If you wish to leave later than 10:00am, you must make prior arrangements with reception (may incur a late check out charge)

  • CREDIT CARDS
    Visa, Mastercard and EFTPOS are accepted for payment. There is a 2.5% surcharge on credit cards.

  • Wi-Fi
    Free Wi-Fi is available by joining the network.

  • TELEVISION CHANNELS
    We offer SKY Guest Select in all rooms. This provides a selection of over 50 channels, including sports and movies.
    If your tv is not working please contact reception immediately who will rectify the problem.

  • SERVICING OF YOUR ROOM
    Your room will be serviced daily between 9:00am and 12:00pm.  If you do not require us to service your room please hang your “No Thanks/Yes Please) sign on the door knob or place slightly under your mat if windy.

    Servicing includes, replenishing of tea/coffee, fresh towels rubbish removal and making beds (if no personal items are on the bed).  The units are self-contained and dishes are the guests responsibility – if there are excessive dishes to do a minimum charge of $25.oo may apply.  Please keep dishes in your own unit.  Any breakages/damages please advise us at reception (charges may apply).

  • MILK
    Your room is supplied with one complimentary small milk carton of fresh milk (for tea and coffee) on arrival. If you require extra milk there will be a small charge.

  • LAUNDRY
    Self-service laundry facilities are available from 2:00pm to 7:30pm. The laundry is located next to reception. Please check with the reception for the availability of the machines. The cost to wash and dry a load is $10.00 cash. Laundry powder and fabric softener is complimentary. Alternatively, a drying rack is available on request or you are welcome to use the clothesline at the back of the carpark. Please ask at reception if you need assistance.

  • IRON & IRONING BOARD
    Available for guest use in the Laundry room, free of charge. please ask at reception.
     
  • BATHROBES
    Our Premium Studio guests are provided with two bathrobes for your use during your stay.
    Please do not take them home, a charge of $110.00 per robe will apply.

  • DISHWASHER
    Dishwashers are only available in our Premium Studios. Dishwashing tablet is available under the sink bench.  Please do not use liquid detergent in the dishwasher.

  • HEATERS
    In Summer heaters are stored in the wardrobe of your unit, in Winter you will find the heater in your lounge area. Place the heater in the room you wish to heat up – do not cover the heater with anything and please remember to switch off/unplug when you leave the unit. DO NOT LEAVE THE HEATER ON WHILE NOT IN YOUR UNIT.

  • KAYAKS, BOOKS & BOARD GAMES
    For complimentary guest use we have two kayaks along with life jackets, boogie boards, spades for Hot Water Beach, a small selection of books and board games are available for guest use.  Please ask at reception.
     
  • EXTRA ITEMS AVAILABLE ON REQUEST
    - Port-a-Cot hire ($25 per stay)
    - Extra Blankets
    - Beach towels

  • PHOTOCOPYING / PRINTING
    Photocopying services are available at reception; the cost is 50c per black and white page or $1.00 per colour page. If you have a large amount of photocopying, we can recommend a local business that can assist.

  • LOST PROPERTY
    Should you leave anything of significant value in your room, we will contact you as soon as possible. In the event that you would like the item forwarded to you, we are happy to organise this at your expense; a minimum charge of $7.00 will apply. Lost and unclaimed property is kept for one month before being donated to charity.

  • PERSONAL ITEMS FOR SALE AT RECEPTION 
    For your convenience, we have a number of items available for sale at reception including: toothpaste and toothbrush pack, combs, razors and sanitary pads. 

  • FOOD/COOKING ODOURS
    Residual lingering food odours may be offensive to subsequent guests, therefore cooking of odoriferous pungent foods such as shell fish and strong curries are not permitted in our units. Management reserves the right to charge the guest a minimum of one nights accommodation for extra cleaning and loss of revenue if the unit is tainted by food odours

  • BBQ AREA
    The outdoor barbeque facilities are available free of charge for use by all guests. There are cooking utensils and cleaning products available at reception. In consideration of other guests please clean the barbeque when you have finished.

  • ANTS
    Being on sandy soils, ants are a fact of life. Where possible, we recommend all food items be sealed.

  • PARKING
    We do not have assigned parking spaces but we do have one carpark space for each unit therefore you are free to park in any carpark space available.  If you have more than one car, then you will need to park the extra car/cars on the side road of the motel.

  • DOCTOR
    Mercury Bay Medical Centre (on-call 24 hours) - Joan Gaskell Drive, Phone: 07 866 5911

  • CHEMIST/PHARMACY
    Whitianga has two Pharmacies
    - ​Stephenson’s Pharmacy, 64 Albert Street, Whitianga  PH: 07866 5319
    - Mercury Bay Pharmacy, 28 Albert Street, Whitianga  PH: 07 866 4532

  • EMERGENCY / EVACUATION PROCEDURE
    In an emergency dial 111. You will be directed to the service you require – Ambulance, Police, Fire. Please contact Reception advising you have called 111.
    If the fire alarm is sounded please make your way to the assembly point which is at the front of the motel (beachside) on Buffalo Beach Road. You will be advised when it is safe to return to your room.

  • FIRE ALARMS
    Please be aware if a fire alarm is set off due to guest negligence, the guest will be required to pay for the cost of the call out with charges in the vicinity of $1,000. The cost may be automatically charged to your credit card.

  • KEYS
    Please be aware if you fail to return your room key, you will be liable. The cost of the key (and tag) is NZ$50.00. If the key is not returned, the costs will be automatically charged to your credit card.

  • LOSS OR DAMAGE TO ROOMS AND PROPERTY
    Guests will be asked to pay for any unaccounted items from their room, or soiling of, or damage to, motel property. Costs may be automatically charged to your credit card.

  • QUIET ENJOYMENT POLICY
    Please be aware, that as common courtesy, we have a “Quiet Enjoyment Policy” to ensure the highest level of guest satisfaction for all guests utilising our motel. We ask that there is no excessive noise from your unit, and no noise after 10:00pm. If for any reason a guest from another unit disturbs or disrupts your stay, please contact Reception.

    Where guests have been requested to refrain from excessive noise or behaviour and continue to offend, the management reserve the right to immediately terminate the occupancy and the guest must vacate the property immediately.

  • VISITORS
    Visitors are required to leave guest units and the motel complex before 10:00pm. Please note that if security is called to attend to noise from your unit, you will be charged a fee of $150 per incident. Guests causing a disturbance will be required to vacate the premises immediately.

  • SMOKING
    Smoking is not permitted inside the units, please use the ashtrays provided outside and keep doors closed. Any loss of unit availability resulting from smoking inside the unit as well as cleaning costs, will be charged to your credit card.

  • PETS
    Sorry, no pets are allowed in the units or around the grounds.

  • AIRPORT TRANSFERS
    Whitianga Aerodrome is a short 3 minutes drive from Baileys At The Beach Motel. Check-in time for flights is 30 minutes prior to departure. Free transport is available for guests from the motel to the Aerodrome – please ask at reception.

  • BANKS / CURRENCY EXCHANGE
    Whitianga has 3 banks – BNZ, Kiwibank and Westpac. All banks and cash machines are located on Albert Street.

  • SHOPPING / SUPERMARKETS
    The majority of Whitianga shopping is located in and around the main street of Albert Street, only a 15 minute walk from Baileys At The Beach. The closest supermarket is Woolsworths, located at 24 Joan Gaskell Drive or New World, located at 1 Joan Gaskell Drive, just a 3 min drive from Baileys At The Beach.

  • CHURCHES
    - St Peters The Fisher Man Anglican Church, 7 Dundas Street, Ph: 021 781 081
    - St Andrews Presbyterian & Methodist: 82 Albert Street, Ph: 07 866 1102
    - Whitianga Baptist Church, 112 Cook Drive, Ph: 07n866 4121
    - St Patricks Catholic Church, Campbell Street. Ph: 07 866 2189

  • LOCAL ATTRACTIONS AND ACTIVITIES
    For information on what to do and see in the fabulous Whitianga and surrounds, pop down and visit our reception team. A selection of activity brochures are available at reception.

  • MAINTENANCE
    Here at Baileys At The Beach we endeavor to keep up with regular maintenance however, should you discover anything that needs attending to please advise us at reception.
     

LOCAL RESTAURANTS

Whitianga has a good range of restaurants and cafes, a short 3 min drive or a 20 min walk from Baileys At The Beach. We’ve included a selection below and encourage you to check the restaurant’s website for up to-date pricing and menu options.

  •  Bakery’s
    - Bay Bakery, 32 Monk Street, Whitianga Ph: 07 866 4840
    - Whitianga Bake House, 1-29 Blacksmith Lane, Whitianga Ph: 07 866 2692
    - Love it bakery – 74A Albert Street, Whitianga Ph; 07 866 0069
     
  • Basker, 3 Reweti Drive, Whitianga Ph: 07 866 0645
    A modern beach kitchen located right on the waterways. Offering elevated Kiwi cuisine, great beer, wine and seriously good coffee.
     
  • Bayside Chinese Takeaways, 31 Albert Street, Whitianga Ph: 07 866 4666
    Delicious and affordable Chinese takeaways
     
  • Blue Lagoon Bar & Eatery, 8 The Esplanade, Whitianga Ph: 07 866 4566
    Fully licensed restaurant serving modern New Zealand food with a European twist, offering fine dining that changes frequently with seasonality and market availability
     
  • ​Blue Ginger, 1/10 Blacksmith Lane, Whitianga Ph: 07 867 1777
    The food is a mixture of Polynesian, Asian, Thai, Vietnamese Fusion Cuisine. Eat in or takeaway.
     
  • Coghill Café, 10 Coghill Street, Whitianga Ph: 07 866 0592
    Serving breakfast, brunch and lunch every day from 8:00am. Providing great coffee, food and a good atmosphere to whittle away the hours.
     
  • Cooked, 2 Mill Road, Whitianga MB: 020 4191 9628
    Cooked coromandel is family friendly, fun, casual Mexican restaurant where you can come straight from the beach for a brew, our food is designed to be shared amongst friends and family
     
  • Coro Club Café, 7 Dakota Drive, Whitianga MB: 021 0800 2970
    Cabinet and menu food. Sourcing local and the best ingredients available to you each day.  The menu offers rustic food which is packed full of flavour. Come watch the planes and grab your coffee fix or enjoy brunch and lunch with us.
     
  • Espy Café, 10 The Esplanade, Whitianga Ph: 07 866 0778
    A relaxing café by the waterfront. Serving outstanding food and espresso coffee, you can also purchase quality New Zealand ice cream. Open for breakfast, lunch and afternoon tea.
     
  • Grace O’Malley’s Irish Inn, 9 The Esplanade, Whitianga Ph: 07 866 4546
    Relax int eh sunshine with the fantastic view or cosy up by the open outside fireplace on our alfresco deck at Grace O’Malley’s. Open from 11:00am to late. 
    Plus receive 10% off when you show your Baileys At The Beach Motel key.
     
  • Harbour House Café, 11 Esplanade, Whitianga Ph: 07 866 441
    Situated opposite the wharf. All the food is made fresh daily on site with love. They are open for breakfast and lunch.
     
  • Hula Café, 5 Albert Street, Whitianga, Ph: 07 866 0323
    Real handmade food. Pacifica, Havana coffee, fully licensed. Extensive menu with plan based and vegan options.
     
  • Kufe Bar & Eatery, 20 The Esplanade, Whitianga Ph: 07 866 2299
    A Mediterranean fusion cuisine. Great food to share – seafood, tapas, dips and pasta. Great dishes including wood fire pizzas. Over looking the beautiful Buffalo Beach waterfront.

    Marina Bay Eatery, 1/15 Blacksmith Lane, Whitianga Ph: 07 867 1710
    Smart casual atmosphere, fresh seasonal menu inspired by all the best produce that New Zealand has to offer from a light snack, to sharing plates or something large for lunch and dinner.
     
  • Master Kebab, 41 Albert Street, Whitianga Ph: 07 869 5971
    Serving kebabs, Iskender and salads. Open for lunch and dinner.
     
  • Smitty’s Sports Bar and Grill,37 Albert Street, Whitianga Ph: 07 866 4647
    Frankies Sports Bar and Grill is in a handy location in the middle of town,  Offering customers an extensive menu, dine in or takeaway, TAB, pokies and live action sports on the TV screens.
     
  • Stoked, 19 The Esplanade, Whitianga Ph: 07 866 0029
    Mouth watering range of dishes including char-grilled steak, wood fired pizza and local seafood. Situated on the beach front with a large outdoor deck area. Open for lunch and dinner.
     
  • Salt Restaurant & Bar, 1 Blacksmith Lane, Whitianga Ph: 07 866 5818
    Positioned right on the waters edge overlooking Whitianga Marina. Salt Bar is open for lunch and dinner. Enjoy find dining at Salt Restaurant with first class service and picturesque views.
     
  • Sangam Indian Restaurant, 13/1 Blacksmith Lane, Whitianga Ph: 07 867 1983
    Authentic North Indian Cuisine, great atmosphere. Wide selection of seafood, vegetarian and gluten free. Dine in or takeaway.
     
  • Snapper Jacks Fish & Chips, 26 Albert Street, Whitianga Ph: 07 866 5482
    Fresh fish and chips, burgers, toasted sandwiches. Takeaway or dine in.
     
  • That Curry Place, 45 Albert Street, Whitianga
    Serving both Indian and Thai cuisine. Open for lunch and dinner.
     
  • The French Fig Café, 41 Albert Street, Whitianga Ph: 07 866 4750
    Serving All Press coffee and offers a wide range of food freshly made daily on the premises using free range and free farmed products. Dine in or takeaway.
     
  • The House of Chang Thai, 33 Albert Street, Whitianga Ph: 07 869 5919
    A taste of Thailand. All the dishes are authentic Thai dishes made with your choice of mild, medium or hot. Dine in or takeaway.
     
  • The Lost Spring Café & Restaurant, 33 Albert Street, Whitianga Ph: 07 869 5919
    A relaxing, cosy place to dine. Delicious all day menu, the food is healthy and organic free produce from local suppliers.
     
  • Whitianga Takeaways and Fresh Fish, Cnr Albert St & Hannan Rd, Whitianga Ph: 07 866 5677
    Traditional fish and ships, try their version of KFC style crispy chicken, burgers and much more. They also offer gluten free donuts, fish and hotdogs.

       SLIGHTLY FURTHER AFIELD....

  • Eggsentric Café and Restaurant, 1049 Purangi Road, Cooks Beach Ph: 07 866 0307
    Just a quick ferry ride over to Cooks Beach and a 15 minute walk. Local food and suppliers. Organic where possible. Offering vegetarian and gluten free options
     
  • Lukes Kitchen, 20 Black Jack Road, Kuaotunu Ph: 07 866 4480
    A short 20 minute drive from Bailey’s At The Beach. Luke’s Kitchen uses fresh locally sourced fish, fruit and vegetables to create pizzas, wraps and snacks.
     
  • The Coroglen Tavern, 1937 Tairua Whitianga Road, Coroglen Ph: 07 866 3809
    15 minute drive south of Baileys At The Beach. Iconic Kiwi Pub located in the little town of Coroglen.  Have a cold brew, a chomp on a burger and bit of cheeky banter in their relaxed countryside setting.
     

GUEST PARTICIPATION - HELP US, HELP THE ENVIRONMENT!
Baileys At The Beach undertakes a range of sustainability initiatives in energy, water, and waste management.

HOW CAN YOU HELP?

  • Recycle: You can recycle by placing items on the kitchen bench for collection.
  • Filling kettles: Only fill with as much water as is required each time.
  • Lights, ceiling fans and heaters: Turn off when not in your room. Keep windows and doors closed in cold weather to conserve heat.
  • Reduce laundry: You have the option of hanging your towels on the rail for re-use, rather than being, laundered daily. Bed linen maybe replaced during longer stays or you can request less frequent changing, thereby saving water and energy.
  • Drying racks: Instead of using our gas fired dryer in the laundry, request a drying rack.
  • Wash full loads in cold water: If using our washing machines, wait till you have full loads. Set to “Quick” for a cold wash and use the automatic water level setting.
  • Report leaks or faults: We have a leak detection and maintenance programme in place, however if you spot any, please let us know immediately.

 Your hosts Ben and Toni thank you for choosing to stay at Baileys At The Beach. We hope you enjoy your stay with us.