Cancellation policy

During the following peak periods - 25th December to 31st January, Auckland Anniversary weekend, Waitangi weekend, Easter weekend, ANZAC Day weekend, King's Birthday Weekend, Matariki weekend, Oceans Festival and Labour weekend the following applies:

Cancellations within 14 calendar days or less of the day of arrival or a no show will incur a 100% charge for every room night cancelled.

The above cancellation policy also applies at any time of the year for group bookings of 4 or more rooms

For periods other than the above, the following applies:

Cancellations within 2 calendar days of the day of arrival or no show will incur a 100% charge for every room night cancelled.

Check-in/Check-out policy

Check-in time is from 2pm, early check-in may be available upon request and may incur an additional charge.
All reservations must include valid credit card details which are securely held on file to secure us for any incidental charges or damages.
Guests may be required to provide proof of identity at check-in.
By checking-in you agree to abide by our policies and terms and conditions.
Check-out is by 10am, late check-out after 10am may be available upon request and may incur an additional charge. Un-arranged late check-out after 10am will incur an additional charge.

Guest Conduct and Quiet Enjoyment policy

Gatherings, parties, or events of any kind are strictly prohibited in guest rooms. The property reserves the right to remove any unauthorised additional occupants. All visitors must leave the premises by 10:00pm.

To ensure a comfortable and relaxing environment for all guests, we kindly ask that noise levels be kept to a minimum at all times.

Quiet hours are observed daily from 10:00pm to 7:00am. During this time, guests are requested to avoid loud conversations, music, television volume, gatherings, or any other activities that may disturb others.

Management reserves the right to respond to excessive noise complaints. Repeated disturbances may result in eviction from the premises without refund.

The Property reserves the right to require guests to leave the premises due to inappropriate conduct, behaviour, or for safety, security, or medical reasons. This includes, but is not limited to, failure to follow instructions from Property staff, discriminatory behaviour, harassment, or actions that may endanger other guests or employees.

Guests must not compromise the health, safety, or security of the Property, its staff, or other guests at any time.

Smoking policy

All rooms are strictly non-smoking. Smoking is permitted only in outdoor areas and must be kept away from open doors, windows, guest rooms, and other guests.

If smoking is detected in a room after check-out, a minimum cleaning fee equivalent to one night’s accommodation will be charged to the credit card on file.

If smoking is detected in a room during a guest’s stay, management reserves the right to require the guest to leave the premises immediately. In such cases, no refund will be provided.

Damages Policy

The registered guest is responsible for any damage, loss, or excessive cleaning caused to motel rooms, furnishings, fixtures, or property during their stay.

Any costs associated with repairs, replacement of damaged items, missing property, or additional cleaning required beyond normal housekeeping standards will be charged to the credit card held on file.

This includes, but is not limited to:

Damage to furniture, walls, flooring, bedding, or appliances
Missing or stolen items
Excessive rubbish or cleaning requirements
Stains, spills, or misuse of motel property
Damage caused by unauthorised guests or visitors

Management reserves the right to charge reasonable costs for repairs, replacement, loss of income, or additional cleaning where necessary.

Lost Property Policy

Lost property found on the premises is logged and kept in a secure location for a period of 30 days. Thereafter items are either disposed of or donated to charity. The Property accepts no responsibility for contacting individuals in relation to lost property.

Perishable items retrieved from rooms after check-out will be disposed of.

Claimed items can be collected from the Property with valid identification or alternatively the Property can arrange postage on behalf of the guest at their expense.

Terms, Conditions and General Provisions

Reservations are non-transferable.

The Property reserves the right, at its sole discretion, to cancel any reservation if the information provided is found to be false, misleading, or incomplete. The Property shall not be liable for any loss, damage, cost, or expense incurred as a result of such cancellation.

Guests agree to indemnify and hold the Property harmless against any liability, loss, damage, cost, or expense arising from or connected with the reservation and the guest’s stay at the Property.

The Property shall not be held responsible for any failure to comply with these terms and conditions where such failure is caused by circumstances beyond its reasonable control.

Any waiver by the Property of its rights under these terms and conditions on one occasion shall not constitute a continuing waiver or affect its right to enforce those rights on any other occasion.

Management and staff are committed to maintaining a safe and secure environment and take all reasonable measures to support this. Guests are also expected to take appropriate care of their personal safety and belongings. The Property accepts no responsibility for any loss, theft, or misplacement of personal possessions arising from guests’ own actions or omissions.

While every effort is made to ensure reservation arrangements meet expectations, the Property accepts no liability for any loss (financial or otherwise), travel delays, injury, damage, additional expenses, or inconvenience arising directly or indirectly from circumstances beyond its reasonable control. This includes, but is not limited to, flight delays or cancellations, civil unrest, vehicle defects, strikes, theft, acts of terrorism, natural disasters, war, fire, flooding, acts of God, government actions or regulatory changes, equipment failure, maintenance requirements, or industrial action.

Transfers to/from Whitianga Airfield are offered as an ancillary service only. The Property accepts no responsibility or liability for any incidents, loss, damage, or injury that may occur during such transfers.

Guests agree that any equipment hired or borrowed from the Property is used at their own risk. Any damage to such equipment will be charged to the credit card provided for the reservation.